Terms of Sale

Seller: PT TEN GLOBAL TRADING
Brand: AQUIVA

By placing and paying for an order through the AQUIVA website, the customer agrees to these Terms of Sale.

1. Products and Payment
Product specifications and current prices are shown on the website. An order is considered confirmed once the order has been accepted and payment has been received by the Seller.

2. Delivery
Delivery is available throughout Bali. Delivery time and applicable delivery terms are provided when the order is placed.

3. Receiving Your Order
Customers are advised to check the product and its contents upon delivery. If the product arrives damaged or incomplete, please contact AQUIVA and provide photos or videos of the issue.

4. Product Use and Care
The product must be used and maintained according to the instructions supplied with it. The customer is responsible for following the recommended usage, cleaning and maintenance instructions.

5. Warranty
The warranty covers confirmed manufacturing defects.

If a warranty claim is approved, AQUIVA may replace the defective component or replace the entire product, depending on the nature of the issue.

The warranty does not cover normal wear of consumable filter components, accidental or mechanical damage, or problems and contamination resulting from improper use, maintenance, or failure to follow the product instructions.

6. Returns and Replacements
For returns, replacements or warranty claims, customers must provide proof of purchase, a description of the issue and, where necessary, photos or videos of the product.

All claims are reviewed individually in accordance with these Terms and applicable Indonesian law.

7. Contact

PT TEN GLOBAL TRADING
WhatsApp: +62 821 6339 427
Email: bali.fresh.water@gmail.com
Instagram: @aquiva.water